Privacy Policy

Introduction

Pool Geek® Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you use our website and services.

Information We Collect

We collect information you provide directly and information collected automatically when you visit our site.

Information You Provide

• Name, email address, phone number, and service address when you request a quote or contact us
• Messages and communications you send through our forms
• Account information if you create a customer account

Information Collected Automatically

• Device and browser information (type, operating system)
• IP address and approximate location
• Pages visited, time spent, and referring website
• Marketing attribution data (UTM parameters, click identifiers)

How We Use Your Information

• To respond to your quote requests and provide our services
• To communicate with you about appointments, estimates, and service updates
• To send transactional text messages related to your service (see SMS section below)
• To improve our website and customer experience
• To measure the effectiveness of our marketing campaigns
• To comply with legal obligations

SMS / Text Messaging

When you provide a mobile phone number through one of our forms or as part of a service request, we may send you transactional text messages tied to your service — for example, a feedback request after a completed pool service visit. We do not send marketing or promotional text messages, and we do not sell, rent, or share your mobile phone number or any SMS-related opt-in data with third parties for their marketing purposes.

Text messages are sent through Twilio, our SMS service provider, which processes message delivery on our behalf. Twilio's handling of message data is governed by their own privacy practices.

Message frequency is limited: you will typically receive no more than one text message per completed service visit, and no more than four text messages per customer per season.

You can opt out of receiving text messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance. Message and data rates may apply. Full program details are also described in our Terms of Service.

Third-Party Services

We use the following third-party services that may collect or process your information:

• Google Ads & Google Analytics— For advertising measurement and website analytics. Subject to Google's Privacy Policy.
• Twilio— For sending transactional text messages (such as post-service feedback requests) to customers who have provided a mobile phone number.
• Vercel— For website hosting and delivery.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, measure traffic, and support our advertising. You can manage your preferences on our Privacy Choices page at any time.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Quote requests and customer records are retained for the duration of our business relationship and a reasonable period thereafter for legal and operational purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications
• Manage cookie and tracking preferences

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us.