Privacy Policy

Introduction

Pool Geek® Service (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information when you use our website and services.

Information We Collect

We collect information you provide directly and information collected automatically when you visit our site.

Information You Provide

• Name, email address, phone number, and service address when you request a quote or contact us
• Messages and communications you send through our forms
• Account information if you create a customer account

Information Collected Automatically

• Device and browser information (type, operating system)
• IP address and approximate location
• Pages visited, time spent, and referring website
• Marketing attribution data (UTM parameters, click identifiers)

How We Use Your Information

• To respond to your quote requests and provide our services
• To communicate with you about appointments, estimates, and service updates
• To improve our website and customer experience
• To measure the effectiveness of our marketing campaigns
• To comply with legal obligations

Third-Party Services

We use the following third-party services that may collect or process your information:

• Google Ads & Google Analytics — For advertising measurement and website analytics. Subject to Google's Privacy Policy.
• CallRail — For call tracking and attribution to help us understand which marketing channels are most effective.
• Vercel — For website hosting and delivery.

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, measure traffic, and support our advertising. You can manage your preferences on our Privacy Choices page at any time.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Quote requests and customer records are retained for the duration of our business relationship and a reasonable period thereafter for legal and operational purposes.

Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your personal information
• Opt out of marketing communications
• Manage cookie and tracking preferences

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us.